PDI Fuels Customer Success: Pilgrim Propane Case Study 

Fueling Customer Success

Pilgrim Propane implemented the PDI Propane and Commercial Fueling Customer Portal to:

  • Streamline customer account access
  • Simplify orders and deliveries
  • Facilitate a paperless environment

Business Challenges

  • Reduce the amount of time spent on repetitive, daily management tasks
  • Modernize ordering, delivery, and payment processes to meet customer expectations

Solution Overview – PDI Propane and Commercial Fueling

To help reduce costs, boost your team’s productivity, and elevate your customer service, turn to PDI Propane and Commercial Fueling solutions (heritage Blue Cow Software Ignite products). From propane delivery management software to tank monitoring, you can simplify your fuel oil and propane operations with a single source of truth everyone on your team can rely on. 

Read more about PDI Propane and Commercial Fueling

Customers can request service work and tune-ups on heating equipment, as well as sign up for service contracts and special pricing plans through a web portal.

Customer Results

  • Automated repetitive, manual, and time-consuming processes
  • Enhanced the customer experience with a best-in-class web portal
  • Seamlessly integrated back-office and web functions

“A software solution designed specifically for our industry saves us a lot of time and gives our customers a much better experience.”

– Pilgrim Propane

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