Customer Support

It’s easy to claim great customer service, but at PDI we work hard to earn our people-first reputation. Whenever you need us, we’ll be there. It’s that simple.

people sitting at call center support

Our highly trained customer care specialists offer support by phone, email, or via our thriving customer community, PDI Connections. From help desk service to software and hardware support, we are fully invested in your success, and we won’t rest until you can.

Have a technical question or need support?

Select a solution to get started

PDI Global Support

PDI Connections

+1 (254) 410-7600

PDI Consumer Engagement Customer Care

Offers and Insights, Consumer Programs, PayLo Americas

+1 (877) 445-9713

PDI CStore Essentials Support

CSE Help Portal

PDI Loyalty International (AzpiralPRO) 

Phone support: +353 (0) 61 633 355

Fax support: +353 (0) 61 633 334

AzpiralPRO Login

PDI PaySafe Support

PaySafe Customer Portal

+1 (800) 393-3246

Existing PDI Customer Hardware

Send add-on or replacement hardware requests and questions to

Hardware can also be purchased via the 
PDI e-store

PDI Connections

Have a question about any of your PDI software solutions? There’s a good chance someone in our online user community, PDI Connections, has asked and answered it! Find all kinds of helpful resources on PDI Connections including community forums, solution documentation, training video libraries, and more. PDI Connections is available to all PDI software users including our Firestream, Factor, DM2, and Pinnacle customers. Having trouble accessing Connections? Contact

PDI support graphic

A Behind the Scenes Look

Want to learn more about PDI Customer Support?

Visit PDI Connections!