PDI Loyalty
Loyalty and Engagement
Drive more frequent visits and increase basket spend by connecting with customers across every touchpoint—from pump to product to personalized promotion.
Engage Smarter. Grow Faster.
Transform how you connect with customers through a unified engagement ecosystem designed for convenience retail. Create personalized experiences that boost loyalty, increase revenue, and keep your brand at the top of your customers’ minds. With intuitive tools, real-time data, and flexible integrations, you can launch faster, engage deeper, and stay ahead of evolving customer expectations.
0%
Returning customers’ baskets are 67% larger than first-time customers
0%
15% of your most loyal customers account for over half of your sales, on average
Connect with Customers at Every Touchpoint
Own the consumer experience—at the pump, in store, and online. The PDI Engagement Portfolio provides integrated solutions that help you seamlessly connect experiences for your customers, simplifying the retail journey.
Built for C-Stores. Built for the Future.
PDI Loyalty is purpose-built to meet the fast-paced demands of convenience retail, with solutions that evolve with your business. Manage your loyalty promotion strategy with self-service tools integrated with your PDI Pricebook.
With extensive industry experience and unmatched reach, we can help you attract and activate shoppers into your convenience store loyalty program.
Turn Your Customer Data into Friendly Faces
Enjoy the freedom to express your brand with world-class loyalty engagement tools—turning everyday transactions into actionable insights. With a deeper understanding of shopper behavior, you can personalize experiences, anticipate needs, and improve your results.
Loyalty that Works and Grows with You
PDI Loyalty gives you the flexibility to move faster and plan ahead—supporting everything from quick and simple promotions to long-term engagement strategies. Pre-built templates and automation tools allow you to easily build personalized, multichannel journeys and segmentation. And real-time dashboards provide insights into what’s working to help optimize your campaigns and demonstrate ROI.
Integrated Solutions to Elevate Your Loyalty Program
PDI Loyalty
Turn your loyalty program into a profit center with personalized promotions, real-time insights, and self-service tools. This easily scalable solution helps you boost engagement, streamline operations, and deliver rewards that keep your customers coming back.
Main Features
- Loyalty Engine
- Engagement Manager
- Dashboards and Analytics
- Pump and Pin Pad Enrollment
Available Markets
NAMER EMEA APAC LATAM
Increase Customer Lifetime Value
Capitalize on the intersection of data and opportunity with personalized messaging and targeted promotions that increase customer loyalty and spend.
Optimize Program Management
Simplify complexity with platform integrations such as PDI Pricebook and PDI Experience Designer. Measure program lift, streamline workflows, and manage your promotions with ease.
Boost Revenue Impact
Leverage your data to track performance, uncover insights, and make smarter decisions. With advanced analytics at your fingertips, you can optimize your marketing efforts to maximize ROI.
PDI Experience Designer
Turn loyalty and purchase data into personalized campaigns that drive repeat visits. PDI Experience Designer lets you segment members by real behavior, not just demographics, and deliver targeted messages across email, SMS, push, and in-app channels. Pre-built templates and Professional Services-configured base campaigns get you live fast, with deeper personalization built in from day one.
Main Features
- Behavioral Segmentation
- SMS Marketing
- Omnichannel Campaign Templates
- Pricebook-Powered Targeting
Available Markets
NAMERPersonalize at Scale
Segment members by real purchase and loyalty behavior, not assumptions, to deliver the right message to the right customer every time.
Launch Faster
Pre-built, Professional Services-configured templates get new campaigns live quickly, with personalization built in from the start.
Reach Every Channel
Combine email, two-way SMS, push, and in-app messaging in one platform to meet customers wherever they are.
PDI Engagement Mobile App
Give customers one branded app for loyalty, payments, and personalized offers, from the pump to the register. PDI Engagement Mobile App combines rewards, digital wallet payments, subscriptions, and rich mobile marketing in a single experience, while Mobile Experience Manager lets your team update the app in real time, no development cycle required.
Main Features
- Self-Service App Configuration
- Digital Wallet & Mobile Payments
- Rich Push, Content Cards & Gamification
- Rewards, Offers & Station Finder
Available Markets
NAMEROne App, Every Touchpoint
Unify loyalty, payments, and offers in a single branded experience that keeps customers engaged from pump to product.
Update Without Engineering
Mobile Experience Manager lets your team configure and test the app in real time, no app-store release needed.
Drive Repeat Engagement
Rich push notifications, gamification, and personalized content cards turn one-time visits into daily habits.
PDI Subscriptions
Turn one-time customers into recurring revenue. PDI Subscriptions powers car wash memberships, fuel savings clubs, and food and beverage subscriptions through a single digital wallet tied to your loyalty program. Retailers configure tiers, pricing, and billing themselves, with automated renewals and reporting built in.
Main Features
- Car Wash Subscription Engine
- Beverage & Breakfast Clubs
- Prepaid Bundles
- Self-Service Configuration & Reporting
Available Markets
NAMERPredictable Recurring Revenue
Memberships and prepaid bundles create reliable, recurring cash flow beyond one-time transactions.
Build Daily Habits
Subscribers visit far more often, up to three times a week, turning occasional stops into daily routine.
Manage It Yourself
Configure tiers, pricing, and billing cycles in the Retailer Control Center, with built-in renewal and win-back tools.
Tobacco Solutions
Simplify compliance and boost sales with tools designed for tobacco program management. From meeting tobacco brand requirements to creating targeted campaigns and leveraging data for segmentation, our solutions help you stay compliant while driving engagement and revenue.
Main Features
- Tobacco Services
- Age Verification
- Scan Data
Available Markets
NAMERUnlock New Revenue Opportunities
Gain access to personalized tobacco loyalty incentives—allowing you to take advantage of every program available.
Target Age-Verified Consumers
Instantly confirm 21+ eligibility to view age-restricted offers with integrated Electronic Age and Identity Verification (EAIV), increasing engagement, and meeting all regulations and requirements.
Simplify Scan Data
Maximize rebate earnings and unlock loyalty promotions with Scan Data—easily capturing and submitting transaction-level data. Reports are generated and submitted automatically, keeping you eligible and compliant.
Altria Expands 2026 Digital Trade Program Requirements
Changes to include a new Tier 4 offering, along with new requirements impacting Tiers 2 & 3. Changes will be effective January 1, 2026
Order Ahead and Delivery
Create a seamless digital storefront with automated menu management, loyalty integration, and flexible delivery options. From kiosks to marketplace integrations, our solution helps you boost sales, streamline operations, and deliver convenience customers expect.
Main Features
- Order Ahead and Delivery
- Marketplace Aggregator
- Ordering Kiosks
- Kitchen Management System
Available Markets
NAMERExtend Your Reach
The Marketplace Aggregator provides menu integration with DoorDash, Uber Eats, GrubHub, and Postmates—allowing you to offer thousands of products with minimal maintenance.
Improve Checkout Efficiency
Let customers skip the line with integrated, intuitive kiosks with menu management—increasing your sales without adding staff. Kiosks can also feature loyalty offers and encourage sign-ups.
Enhance Your Foodservice
Meet customer demand for fresh, healthy, grab-and-go options—while strengthening your foodservice strategy and profitability–through full integration with Kitchen Management Services (KMS).
Stay Informed!
C-Store Loyalty Insider is your go-to resource for the latest in convenience loyalty—at PDI and across the industry
The latest from the experts at PDI.
Let’s Talk!
Learn how to increase your business efficiency with time-saving enterprise solutions.
Thank you for your interest in PDI Loyalty solutions. We’ll be in touch soon.