PDI Loyalty
Loyalty and Engagement
Drive more frequent visits and increase basket spend by connecting with customers across every touchpoint—from pump to product to personalized promotion.
Engage Smarter. Grow Faster.
Transform how you connect with customers through a unified engagement ecosystem designed for convenience retail. Create personalized experiences that boost loyalty, increase revenue, and keep your brand at the top of your customers’ minds. With intuitive tools, real-time data, and flexible integrations, you can launch faster, engage deeper, and stay ahead of evolving customer expectations.
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Returning customers’ baskets are 67% larger than first-time customers
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15% of your most loyal customers account for over half of your sales, on average
Connect with Customers at Every Touchpoint
Own the consumer experience—at the pump, in store, and online. The PDI Engagement Portfolio provides integrated solutions that help you seamlessly connect experiences for your customers, simplifying the retail journey.
Built for C-Stores. Built for the Future.
PDI Loyalty is purpose-built to meet the fast-paced demands of convenience retail, with solutions that evolve with your business. Manage your loyalty promotion strategy with self-service tools integrated with your PDI Pricebook.
With extensive industry experience and unmatched reach, we can help you attract and activate shoppers into your convenience store loyalty program.
Turn Your Customer Data into Friendly Faces
Enjoy the freedom to express your brand with world-class loyalty engagement tools—turning everyday transactions into actionable insights. With a deeper understanding of shopper behavior, you can personalize experiences, anticipate needs, and improve your results.
Loyalty that Works and Grows with You
PDI Loyalty gives you the flexibility to move faster and plan ahead—supporting everything from quick and simple promotions to long-term engagement strategies. Pre-built templates and automation tools allow you to easily build personalized, multichannel journeys and segmentation. And real-time dashboards provide insights into what’s working to help optimize your campaigns and demonstrate ROI.
Integrated Solutions to Elevate Your Loyalty Program
PDI Loyalty
Turn your loyalty program into a profit center with personalized promotions, real-time insights, and self-service tools. This easily scalable solution helps you boost engagement, streamline operations, and deliver rewards that keep your customers coming back.
Main Features
- Loyalty Engine
- Engagement Manager
- Dashboards and Analytics
Available Markets
NAMER EMEA APAC LATAM
Increase Customer Lifetime Value
Capitalize on the intersection of data and opportunity with personalized messaging and targeted promotions that increase customer loyalty and spend.
Optimize Program Management
Simplify complexity with platform integrations such as PDI Pricebook and PDI Experience Designer. Measure program lift, streamline workflows, and manage your promotions with ease.
Boost Revenue Impact
Leverage your data to track performance, uncover insights, and make smarter decisions. With advanced analytics at your fingertips, you can optimize your marketing efforts to maximize ROI.
Customer Engagement
Deliver personalized, omnichannel experiences that strengthen loyalty and drive repeat visits. From automated campaigns and mobile engagement to subscription programs and flexible payment options, you can connect with customers, boost revenue, and adapt quickly to changing consumer expectations.
Main Features
- Experience Designer
- Engagement Mobile App
- Car Wash Subscriptions
- Third-Party Payment Acceptance
*Availability may vary by app provider and region.
Available Markets
NAMER EMEA APAC LATAMPersonalize Engagements
Deliver the right message at the right time to influence behavior and drive revenue. Easily define your audiences, craft your messages, and schedule campaigns with PDI Experience Designer.
Provide a Seamless Experience
PDI Engagement Mobile App provides a modern, flexible app that enhances the payment and loyalty experience for consumers, creating a direct channel to engage faster and strengthen brand loyalty.
Create More Recurring Revenue
With PDI Car Wash Subscription, you can offer monthly car wash memberships and prepaid bundles, along with a single digital wallet payment experience to increase cash flow and visit frequency.
Tobacco Solutions
Simplify compliance and boost sales with tools designed for tobacco program management. From meeting tobacco brand requirements to creating targeted campaigns and leveraging data for segmentation, our solutions help you stay compliant while driving engagement and revenue.
Main Features
- Tobacco Services
- Age Verification
- Scan Data
Available Markets
NAMERUnlock New Revenue Opportunities
Gain access to personalized tobacco loyalty incentives—allowing you to take advantage of every program available.
Target Age-Verified Consumers
Instantly confirm 21+ eligibility to view age-restricted offers with integrated Electronic Age and Identity Verification (EAIV), increasing engagement, and meeting all regulations and requirements.
Simplify Scan Data
Maximize rebate earnings and unlock loyalty promotions with Scan Data—easily capturing and submitting transaction-level data. Reports are generated and submitted automatically, keeping you eligible and compliant.
Altria Expands 2026 Digital Trade Program Requirements
Changes to include a new Tier 4 offering, along with new requirements impacting Tiers 2 & 3. Changes will be effective January 1, 2026
Order Ahead and Delivery
Create a seamless digital storefront with automated menu management, loyalty integration, and flexible delivery options. From kiosks to marketplace integrations, our solution helps you boost sales, streamline operations, and deliver convenience customers expect.
Main Features
- Order Ahead and Delivery
- Marketplace Aggregator
- Ordering Kiosks
- Kitchen Management System
Available Markets
NAMERExtend Your Reach
The Marketplace Aggregator provides menu integration with DoorDash, Uber Eats, GrubHub, and Postmates—allowing you to offer thousands of products with minimal maintenance.
Improve Checkout Efficiency
Let customers skip the line with integrated, intuitive kiosks with menu management—increasing your sales without adding staff. Kiosks can also feature loyalty offers and encourage sign-ups.
Enhance Your Foodservice
Meet customer demand for fresh, healthy, grab-and-go options—while strengthening your foodservice strategy and profitability–through full integration with Kitchen Management Services (KMS).
Stay Informed!
C-Store Loyalty Insider is your go-to resource for the latest in convenience loyalty—at PDI and across the industry
The latest from the experts at PDI.
Let’s Talk!
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