Effective Date: March 10, 2023
By using our Platform or by choosing to give us personal information, you signify your consent to this Policy. If you do not agree with any terms of this Policy, please do not use the Platform, and do not give us any personal information.
If you are a resident of California, click here to view our California Privacy Notice.
Types of Personal Information We Collect
TransPac collects personal information from you and about you. Here are some examples of the personal information we may collect:
- Identifying Information. For example, we may collect your name, unique personal identifiers, and online identifiers.
- Account Information. If you create an account on our Platform, we may collect your account log-in and password.
- Commercial Information. We may collect personal information that could identify you and relates to the services in which you are interested or have considered. We may also collect personal information about your consuming history or tendencies.
- Information You Post or Submit. We may collect personal information that you submit when you contact our customer service team. This may also include images or bills of lading that you upload to the Platform.
- Location Information. We may collect information relating to your general location based on your IP address. If you provide out mobile application with access to location services on your mobile device, we may also collect your precise location data, including through GPS. If you give your consent, we may collect your location in the background when you use our mobile application.
- Device Information. For example, we may collect the type of device you use to access our Platform. We may also collect your browser information, device identifier, IP address or operating system type.
- Usage Information. For example, we may collect information about how you use our products or services. This includes collecting information about your interactions with the Platform.
- Internet Information. If you use our website, we may collect information about the browser you are using or your browsing or search history. We might look at what site you came from, or what site you visit when you leave us.
How We Collect Your Personal Information
TransPac collects your personal information in different ways. Below are some examples of how we may collect your personal information.
- Directly From You. For example, when you:
- Use the Platform.
- Request information about our services.
- Submit information to, or through, our Platform.
- Submit a request to, or engage with, our customer service team.
- Otherwise interact with us.
- Passively. For example, when you visit and navigate our Platform on any device. We may also collect information about users over time and across different websites and devices when you use the Platform.
- From Third Parties. We may receive personal information about you from other sources. For example, this may include receiving personal information from our customers or business partners, including analytics vendors.
- Combining Information. For example, we may:
- Combine personal information that we collect offline with personal information we collect through our Platform.
- Combine personal information we collect about you from the different devices you use to access our Platform.
- Combine personal information we get from third parties with information we already have about you.
How We Use Your Personal Information
Examples of how we may use your personal information include:
- To Provide Our Products and Services. This could include providing services to our customers.
- To Improve Our Products and Services. We may use your personal information to make our Platform, products and services better. We may also use your personal information to customize your experience with us.
- To Respond to Your Requests or Questions. This may include responding to your feedback.
- To Communicate With You. We may communicate with you about your account or our relationship. We may also contact you about this Policy or our Platform terms and conditions.
- For Security Purposes. This could include protecting our company and consumers who use our services. It may also include protecting our Platform or investigating a potential fraud.
- As Otherwise Permitted or Required By Law or As We May Notify You. This includes using your information for our legitimate business needs.
- As Requested Or Directed By You.
How We Share Your Personal Information
We may share your personal information in the following ways:
- Internally. We may share your personal information with our affiliates and subsidiaries for the purposes described in this Policy. This may include sharing information with other entities within the PDI family of companies (e.g., PDI, FuelRewards, GasBuddy, etc.).
- On Our Platform. For example, your personal information may be available on the Platform to your employer, dispatchers, or other others as necessary to perform our services.
- With Other Applications. If you enable broadcasting on your device, information collected through the platform may be visible to other applications on your devices.
- With Our Service Providers. We may share your personal information with third parties who perform services on our behalf. For example, this may include companies that send emails on our behalf or help us run our Platform.
- With Our Customers. We may share your personal information with our relevant customer. This may be your employer.
- With Any Successors to All or Part of Our Business or One of Our Brands. For example, this may occur if TransPac merges with, is acquired by, or sells a brand or part of its business to another business entity. This may include an asset sale, corporate reorganization or other change of control. We may sell or transfer our customer personal information as an asset or as part of a larger transaction action.
- To Comply With the Law or To Protect Ourselves. For example, this could include responding to a court order or subpoena. It could also include sharing personal information if a government agency or investigatory body requests. We might share personal information when we are investigating a potential fraud.
- As Requested Or Directed By You. This may include instances where you ask us to share your personal information with a third party.
- For Other Reasons We May Describe to You At the Time of Collection.
Children Under 18
The Platform where this Policy is located are meant for adults. We do not knowingly collect personally identifiable data from persons under the age of 18, and strive to comply with the provisions of COPPA (the Children’s Online Privacy Protection Act). If you are a parent or legal guardian and think your child under 18 has provided us with personal information, please contact us at firstname.lastname@example.org You can also write to us at the address listed at the end of this website Policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children’s privacy on-line here.
California Privacy Notice
Last Updated: March 10, 2023
The California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), requires us to make specific disclosures about how we collect, use, disclose the personal information (“PI”) of California residents who are subject to CCPA. CCPA also grants such California residents certain rights related to their PI. This section describes our PI practices offline and online, and contains these required disclosures and instructions for California residents who wish to exercise their rights under CCPA.
The chart below provides a description of the types of PI we collect. It also describes the business or commercial purpose(s) for which we collect, use and disclose PI, and the categories of third parties with whom we have shared or sold each type of PI in the past twelve (12) months. Below the chart, we have outlined the criteria we use to determine how long such PI will be retained. We may collect the categories of PI described in the chart as described in the “HOW DO WE COLLECT YOUR INFORMATION” section of our Policy. We may share PI we collect as described in the “HOW DO WE SHARE YOUR INFORMATION?” section of this Policy.
|Category of PI||Purposes for Collection, Use and Disclosure|
|Identifiers, such as name, mailing or billing address, unique personal identifier, online identifier, IP address, email address, phone number, signature, physical characteristics or description, etc.)|
|Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)|
|Internet or other similar network activity (e.g., browsing history, search history, and information regarding interaction with an Internet website, application, or advertisement)|
|Geolocation data (e.g., physical location or movements)|
|Inferences drawn from other personal information (e.g., a profile relating to a consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitude)|
Our PI retention criteria: CCPA requires that we disclose the criteria we use to determine how long we will retain each category of PI in the chart above. Oftentimes, our records contain several of these categories of PI combined together and therefore we consider, on a case-by-case basis, a number of factors to assess how long PI is retained. These factors include what PI is reasonably necessary to (i) provide our products and services or administer our relationship with a consumer; (ii) protect our business, employees, organization and others; (iii) fulfill our legal and regulatory obligations; and (iv) investigate and address issues which may include safety concerns, potential security incidents or policy violations.
Disclosures for Business Purposes: In the past twelve (12) months, we have disclosed each of the categories of PI identified in the chart above for “business purposes,” as defined in CCPA. We have not disclosed this information to third parties (e.g., non-service providers) in the past 12 months other than as directed by you or with your consent.
California resident rights under CCPA. Subject to certain exclusions included in CCPA, and as relevant to our operations, California residents have the rights listed below with respect to the PI that we maintain about them. We may take steps to verify your identity, as permitted or required under CCPA, before we process your request. Verification may include asking you to provide information about yourself that we can match against information already in our possession.
- Notice. This means that you can request that we disclose what PI we have collected about you, including the categories of PI, the categories of sources from which the PI is collected, the business or commercial purpose for collecting, selling, or sharing PI, the categories of third parties to whom we have disclosed PI, and the specific pieces of PI we have collected about the consumer.
- Deletion. This means that you can request that we delete PI about you which we have collected from you.
- Correction. This means that you can request that we correct inaccurate PI that we maintain about you.
- Opt-Out of Sale or Sharing of PI. CCPA provides a right to opt out of the “sale” or “sharing” of PI. Note that as of the date of this Policy, we do not knowingly “sell” or “share” PI, including the PI of consumers under the age of 18 years. This statement is based on our understanding of how these terms are defined under CCPA.
- Limit the Use or Disclosure of Sensitive PI. The CCPA provides a right for consumers to request that business limit the use or disclosure of their “sensitive” PI. In our normal business operations, we do not process “sensitive PI” as that term is defined under CCPA. Please do not submit this information to us.
- Right to Non-Discrimination. This means that we are prohibited from discriminating against you if you exercise your rights under CCPA.
California residents who wish to exercise their rights under this section can contact us at email@example.com. Please include your name, email address and address and indicate you are a California resident making a “CCPA” request.
Agents. Agents that you have authorized to act on your behalf may also submit CCPA requests as instructed above. The agent must also provide evidence that they have your written permission to submit a request on your behalf. If we are unable to verify the authenticity of a request, we may ask you for more information or may deny the request.
Additional Information about your California Rights. If you reside in California, you have the right to ask us one time each year if we have shared PI with third parties for their direct marketing purposes. To make a request, please send us an email at firstname.lastname@example.org. Indicate in your email or letter that you are a California resident making a “California Shine the Light” inquiry.
Choices Regarding Your Information
You have certain choices about how we use your personal information. Certain choices you make are browser and device specific.
Cookies & Other Tracking Technologies:
- Cookies: You can adjust your browser to control cookies to require your affirmative acceptance for new cookies, automatically reject cookies and/or delete or disable existing cookies. How you do so depends on the type of cookie and the browser that you are using. For more information on how to control browser cookies, click here. If information about your browser is not available through this page, please search your browser for instructions about how to opt-out of cookie collection.
- Flash Cookies: You may need to take an additional action to manage flash cookies, which you can learn more about here. Why? Because flash cookies cannot be controlled through your browser settings.
- Email Tools: You can also change your email settings to block the automatic download of images in email messages, as such images may contain technologies that help us understand how you interact with the message.
- Note that deleting or blocking cookies may impact your experience on our website, as some features may not be available. Certain options you select are browser and device specific.
Our Do Not Track Policy:
- Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.
- Options you select are browser and device specific.
Virginia Privacy Rights:
If you are a Virginia resident, you may have the right under the Virginia Consumer Data Protection Act (“VCDPA”) to request that we:
- Confirm whether or not we are processing your personal information and provide access such personal information.
- Correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing of your personal information.
- Delete personal information provided to us by or obtained by us about you.
- Provide you with a copy of your personal information that you previously provided to us in a portable and, to the extent technically feasible, readily usable format.
- Provide a method for you to opt-out of the processing of your personal information for purposes of online behavioral advertising, the sale of your personal information, as the term “sale” is defined under the VCDPA, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. As of the date of this policy, we do not, and for the past 12-months have not, “sold” personal information as this term is defined under VCDPA.
Nevada Privacy Rights:
If you are a Nevada resident, under Privacy and Security of Personal Information Chapter of the Nevada Revised Statutes Section 603A (“603A”), you have the right to submit a verified request to us, directing us not to make any sale of certain “personal information” as defined under this law that we have collected or will collect about you. As of the date of this policy, we do not, and for the past 12-months have not, “sold” personal information as this term is defined under 603A.
If you wish to exercise your Virginia or Nevada rights under this section, you can contact us at email@example.com. Please include your name, email address, and state of residence and indicate you “Privacy Rights” request. We will take commercially reasonable efforts to authenticate any requests that you submit. If we deny your privacy request and you wish to appeal our decision, you may contact us at firstname.lastname@example.org.
EU Privacy Rights
If you are located in the European Union or United Kingdom, you have the right to:
If you make a request, we will respond to you within a reasonable delay. If you would like to exercise any of these rights, please contact us using the contact information set forth later in this policy.
Should you wish to report a complaint or if you feel that TransPac has not addressed your concern in a satisfactory manner, you may contact the supervisory authority of your country. For a list of those supervisory authorities, please refer here. If you live in the United Kingdom, you may contact the Information Commissioner’s Office here.
Storage and Transfer of Information
Information we maintain may be stored in or outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your personal information to the United States. This Platform is subject to the laws of the United States, which may not provide the same level of protections as those in your own country. Personal information processed and stored in another country, including the United States, may be subject to disclosure or access requests by the governments, courts or law enforcement or regulatory agencies in that country according to its laws.
By using our Platform or by providing us with personal information, you consent to any such transfer of information outside of your country.
Our Platform may contain links to other third-party sites that are not governed by this Policy. This includes third-party sites that offer resources and content which you can access through our Platform. If you click on a link to a third-party site, you will be taken to a site we do not control. We are not responsible for the privacy practices used by third-party sites. We suggest that you read the privacy policies of those sites carefully.
How to Contact Us
If you have any questions, comments or concerns with respect to our privacy practices or this Policy, or wish to update your information, please feel free to contact us at email@example.com.
Changes in Policy