HQ: Mansfield, MA
Industry: Petroleum and Fuel Wholesale
- Processing invoices took office staff several hours a day
- Employees spent more time sorting paper documents and less time increasing deliveries and improving customer service
“Our drivers had been calculating a delivery volume by hand, printing out a ticket, taking a picture of the ticket, then emailing it back to the office for processing. This solution eliminated all of that.”
– United Oil Heat, Inc.
“I can’t wait to get into the winter!”
Ignite® Mobile delivers efficiency upgrade for United Oil Heat
With 13 trucks on the road making dozens of deliveries each, Wes Madan of United Oil Heat in Massachusetts had a problem on his hands. Older technology – mechanical meters and printed tickets – was costing his drivers several minutes per stop. That time added up to nearly two extra hours on a typical winter’s day.
“Our company leads the way in many areas of technology, but we were behind the curve when it came to invoicing and processing deliveries,” says Madan. “Then I got a call from Todd Kipperman of Blue Cow Software.”
Todd introduced Wes to the Ignite Mobile app, which is a component of Blue Cow, A PDI Company, and its comprehensive Ignite Ecosystem of energy management and financial software. “Five minutes into Todd’s demo, I was sold,” explains Madan. “Ignite Mobile reduced everything we were doing from 15 steps down to one step.”
“Our drivers had been calculating a delivery volume by hand, printing out a ticket, taking a picture of the ticket, then emailing it back to the office for processing. Ignite Mobile eliminated all of that.”
Not only did Ignite Mobile speed the delivery process, it made things faster and easier for United Heating Oil’s office staff. The app automatically posts each invoice and bills the customer’s credit card the next day. This has reduced daily processing time from several hours to 15 minutes or less.
“The biggest proponents of Ignite Mobile have been our drivers,” says Madan. “They get to focus on the delivery and not all the other work we had them doing. And it is so easy to use that our veteran drivers took to it in no time.”
Solution Overview – PDI Propane and Commercial Fueling In-Truck
Blue Cow Ignite Mobile is now PDI Propane and Commercial Fueling In-Truck
Automates real-time communication between fuel truck drivers and service technicians. Each member of the team has direct access to schedules and updates right from their trucks.
Learn more about PDI Propane and Commercial Fueling In-Truck