Customer Support
It’s easy to claim great customer service, but at PDI we work hard to earn our people-first reputation. Whenever you need us, we’ll be there. It’s that simple.
Have a technical question or need support?
| PDI Team | Product | Contact Support |
|---|---|---|
| Abilis | Info-Sys Enterprise (ISE) Hydra (Truck System) Odin (Dispatch) | PDI Connections: Submit a Ticket Phone: 514-225-4145 Email: abilis-support@pditechnologies.com Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| Pinnacle | Andalé FuelSmart | PDI Connections: Submit a Ticket Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| Fuel Rewards | Fuel Rewards® program | Phone: 888-603-0473 Email: support@fuelrewards.com Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI POS Formerly Orbis | PDI Point of Sale (Orbis POS) PDI Back and Head Office PDI Back and Head Office Web Server (Orbis Web) EPS (Electronic Payment System) OPT (Outdoor Payment Terminal) OFA (Outdoor Forecourt Assistant) | PDI Connections: Submit a Ticket Phone (EMEA): +44 23 8212 8200 Email: htec.callreg@pditechnologies.com Billing Inquiries: Please contact finance-emea@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI C-Store Essentials (CSE) | CSE Store Operations | Chat: https://www.pdicstoreessentials.com Phone: 1-866-265-2816 (option 2) Email: cse-support@pditechnologies.com Billing Inquiries: Please contact csebilling@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI C-Store Essentials (CSE) Formerly Skupos | CSE Scan Data CSE Tobacco Loyalty (Engage) | Chat: https://www.pdicstoreessentials.com Phone: 1-866-265-2816 (option 2) Email: cse-support@pditechnologies.com Billing Inquiries: Please contact csebilling@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI C-Store Essentials (CSE) Formerly CStore Pro and Skupos | CSE Store Operations (CStorePro) CSE Scan Data CSE Tobacco Loyalty (Engage) | Chat: https://www.pdicstoreessentials.com Phone: 1-866-265-2816 (option 2) Email: cse-support@pditechnologies.com Billing Inquiries: Please contact csebilling@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI Commercial and Industrial (C&I) Formerly Comdata Merchant Solutions | PDI C&I POS (SmartDESQ) PDI C&I Terminal (SmartAUTH) PDI C&I Site Controller PDI C&I Unattended GX and Lite (Smart Site) PDI C&I Customer Portal (Smart Site) | Phone: 800-833-8680 (option 1) Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI Propane and Commercial Fueling (PCF) In-Truck Formerly Blue Cow | PCF In-Truck Delivery (Ignite Mobile) PCF In-Truck Service (Ignite Mobile) | PDI Connections: Submit a Ticket Phone: 888-499-2583 Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI Propane and Commercial Fueling (PCF) ERP Formerly Blue Cow | PCF ERP (Ignite) PCF ERP Remote Portal PCF Customer Portal (Ignite Web) PCF Analytics PCF Imaging PCF Mobile App (Phone App) PCF Payments PCF Routing | PDI Connections: Submit a Ticket Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI Offer Network Formerly Koupon Media | PDI Offer Network PDI Offer Execution Services PDI Age & Identity Verification Coupons Rebates Retailer Loyalty | If you are a PDI Enterprise (or B2B) customer, your POM, AM, or CSM is the fastest route to support. Consumers: For questions about rebates and coupons, please contact rebatesupport@pditechnologies.com For issues with age verification, please contact kouponprivacy@pditechnologies.com Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI Enterprise | PDI Enterprise Retail PDI Enterprise Wholesale PDI Enterprise Customer Portal (Petronet) PDI Financial Reporting (PDI Analytics with Datacuity) PDI Foodservice Production Management PDI Lottery PDI MarketLink PDI Motor Fuel Tax Returns (MFTR) Avalara PDI POSCom PDI POS Connect (formerly FocalPoint Journal Collector) PDI POSLink (licensed POS integration with Enterprise) PDI Retail Site Management (Store Assistant – legacy) PDI Workforce FocalPoint (legacy) FTP Utility (legacy – we recommend WinSCP) | PDI Connections: Submit a Ticket Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI Logistics Formerly Telapoint | PDI Logistics (TelaPoint) PDI Logistics Dispatch (SmartSchedule) PDI Logistics Best Buy (SmartBuy) PDI Logistics Mobile Transport (SmartMobile) PDI Logistics Planning (SmartReplenish) PDI Carrier Exchange (CarrierConnect) | PDI Connections: Submit a Ticket (select Lomosoft product) Phone: 254-410-7600 Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI Payments Formerly Zipline | ACH and private-label debit programs (formerly Zipline) | If you have a CSM or POM, please reach out to them directly. That is the fastest way to receive support. Phone (Consumer): 877-403-2222 Email (Consumer): customermgr_zl@pditechnologies.com Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI Loyalty International Formerly AzpiralPRO | PDI Loyalty International (AzpiralPRO) | PDI Connections: Submit a Ticket Phone: +35361633355 Email: Azpiral-Info@pditechnologies.com Billing Inquiries: Please contact notifications@magnetplus.ie. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| Factor | DealerTrak DeliveryTrak ExecuTrak FuelTrak StoreTrak | PDI Connections: Submit a Ticket Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| Envoy Formerly Datamax | Envoy | PDI Connections: Submit a Ticket Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| DM2 | Petroleum Insights | PDI Connections: Submit a Ticket Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| Firestream | Ascend DemandStream DeliveryStream | PDI Connections: Submit a Ticket Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI Logistics Formerly TouchStar | PDI Logistics Mobile Short Truck (TransPac) PDI HyperDocs Content Manager FleetWatch WellSite | PDI Connections: Submit a Ticket Phone (USA): +1-888-978-7787 Phone (EMEA): +43 1 294 47 110 Phone (APAC): +66 (0) 22549373 Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI Logistics Console (PLC) Formerly LomoSoft | PLC PLC In-Truck (OilDroid) PLC WinDMS SOTI MDM Services – Logistics Console | PDI Connections: Submit a Ticket Phone: +49 698 237 9656 Billing Inquiries: Please contact finance-emea@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI Fuel Pricing | Fuel Pricing B2B (Wholesale) Fuel Pricing Retail Fuel Pricing Customer Portal (CSO) | PDI Connections: Submit a Ticket Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| Intellifuel | PDI Data Capture Dispatch Workbench InCab Spectrum | PDI Connections: Submit a Ticket Phone: 254-410-7600 Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI Sustainability Solutions Formerly GreenPrint | PDI Sustainaiblity Offset Emissions Program – Retail PDI Sustainaiblity Offset Emissions Program – Fleet PDI Sustainaiblity Offset Emissions Program – Mobility PDI Sustainaiblity Offset Emissions Program – Payments PDI Sustainaiblity Offset Emissions Program – Hospitality PDI Sustainaiblity Offset Emissions Program – CPG/Brands PDI Sustainability Emissions Portal | Email: sustainability_solutions@pditechnologies.com Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI HTEC Support/Universe | Gempay Terminal Gempay Pinpad G6 200 OPT G6 300 OPT HPOS HPOD Retpos Retcon Callisto VBO GPS TMS Hawkeye HSC ANPR CDONP DOMS HHT – Multiple Types Hardware support on all site POS/BOS equipment – PC operating systems, all POS/BOS peripherals | PDI Connections: Submit a Ticket Email: htec.callreg@pditechnologies.com Billing Inquiries: Please contact htec.accounts@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| Existing PDI Customer Hardware | Existing PDI Customer Hardware | Email: PDI-direct@pditechnologies.com |
| PDI Security and Network Solutions Formerly Nuspire | MDR (Managed Detection and Response) EDR (Endpoint Detection and Response) VMS (Vulnerability Management Service) PDI Cybersecurity Platform (myNuspire) PDI Cybersecurity Mobile App | Network Operations Center (NOC): 877-435-1640 Security Operations Center (SOC): 877-435-1640 Subaru Service Desk: 800-762-7827 Subaru RISE: 877-782-7404 GM Dealer IT: 866-526-8333 CDK: 877-876-9237 Billing Inquiries: Please contact SecurityBilling@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI Security and Network Solutions Formerly Cybera | CyberaOne SCA 325 SCA 315 | Cybera Solutions Support: Click here to chat with a support analyst Network Operations Center (NOC): 866-429-2372 Network Operations Center (NOC) International: +1 615-445-8501 Email: PDISS.support@pditechnologies.com Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI Security and Network Solutions Formerly ControlScan / EchoSat | SPG (Systech, Abierto IPG, Micronode) PaySafe Firewall as a Service (FWaaS) 5G as a Service (5GaaS) Switching as a Service (SaaS) Cradlepoint Meraki Aruba | Paysafe Support: Click here to chat with a support analyst Network Operations Center (NOC): 800-393-3246 Email: mnfsupport@pditechnologies.com Billing Inquiries: Please contact ESAccounting@PDITechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| GasBuddy | Business Pages GasBuddy Rewards (Consumer) GasBuddy Points (Consumer) Pay with GasBuddy Card (Consumer) Pay with GasBuddy+ Card (Consumer | Email (Business customers and advertisers): gas-adsales@pdisoftware.com Website (Consumers): help.gasbuddy.com Phone (Pay with GasBuddy cardholders only): 617-207-6686 Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI Insights Formerly Swift IQ | PDI Insights | Reach out to a POM via email or phone Billing Inquiries: Please contact billingcases@pditechnologies.com. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days. |
| PDI Data Services | All Data Services products | Reach out to a POM via email or phone |
PDI Connections
Have a question about any PDI solutions? There’s a good chance someone in our online user community, PDI Connections, has asked and answered it! Find all kinds of helpful resources, including community forums, product documentation, training videos, and more.
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